Signature Garden and Landscape (Signaturegarden.com.au) ABN 54 274 362 814 is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Signaturegarden.com.au as set out in this policy.
We use the information we collect about you to maximise the services or products we provide to you via our website and through our business.
2.1 By providing us with your data, you warrant that you are over the age of 18 years.
2.2 This Privacy Policy, together with our Website Terms and Conditions (including Disclaimer) form the entire agreement between you and Signature Garden and Landscape.
2.3 Signature Garden and Landscape is the controller of the personal information collected via this website; therefore, we are responsible for your personal data (referred to as "we", "us", or "our" in this Privacy Policy).
Our full contact details are
ABN: 54 274 362 814
Please email customerservice@signaturegarden.com.aum to obtain a postal address as this address is a private address.
3.1. It is essential that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing customerservice@signaturegarden.com.au.
4.1. Communication information includes any communication that you send to us. This information can be sent to us through:
4.1.a. The contact form on our website;
4.1.b. The subscriber form on our website;
4.1.c. Email, text, social media messaging;
4.1.d. Social media posting; or
4.1.e. Through any other communication that you send to us.
4.2. We process this data for:
4.2.a. Communicating with you;
4.2.b. For record-keeping, and;
4.2.c. For the establishment, pursuance or defence of legal claims.
4.3. Our legal ground for this processing is our legitimate interests, which are to respond to communications sent to us, keep records, and establish, pursue, or defend legal claims.
5.a. Signaturegarden.com.au will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Signaturegarden.com.au will only collect personal information about you directly from you.
5.b. information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);
5.c. information contained in, or relating to, a personal or business account with our website (including name, email address, date and month of birth);
5.d. Signaturegarden.com.au will not collect personal information unless the information is reasonably necessary for our functions and activities.
5.e. Signaturegarden.com.au may enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to Signaturegarden.com.au.
5.f. If you use a pseudonym when dealing with us or you do not provide identifiable information Signaturegarden.com.au may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
5.g. Signaturegarden.com.au requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
6.1. In addition to any purpose notified to you at the time of collection Signaturegarden.com.au uses your personal information/data for the purposes of:
6.1.a. Operate our website and ensure relevant content is provided to you;
6.1.b. To ensure the security of our website;
6.1.c. To our internal management needs;
6.1.d. To enable publication and administration of our website, other online services, and business.
6.1.e. To our marketing activities
6.1.f. To responding to any inquiries or comments that you submit to us; or any other purpose you have consented to; and any use which is required or authorised by law.
6.2. Our legal ground for this processing is our legitimate interests, which are to enable us to administer our website and our business properly.
7.1. Technical data is information about your use of our website and online services, such as information about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
7.2. The source of this data is from our analytics tracking system.
7.3. We process this data to analyse your use of our website and other online services, administer and protect our business and website, deliver relevant website content and advertisements to you, and understand the effectiveness of our advertising.
7.4. Our legal ground for this processing is our legitimate interests, which are to enable us to administer our website and our business properly, grow our business, and decide our marketing strategy.
8.1 Signaturegarden.com.au may disclose your personal information:
to third-parties we ordinarily engage for the above purposes;
any person or entity to whom you have consented to Signaturegarden.com.au disclosing your personal information to; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
9.1. Marketing information includes data about your preferences in receiving marketing from our third parties and us and your communication preferences.
9.2. We process this data to:
9.2.a. Enable you to receive our newsletter;
9.2.b. Enable you to participate in promotions such as competitions, prize draws and free giveaways;
9.2.c. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
9.3. Our legal ground for this processing is our legitimate interests, which are to study how customers use our products/services, develop them, grow our business, and decide our marketing strategy.
9.4. We may use Customer, User, Technical and Marketing Information/Data to:
9.4.a. Deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and;
9.4.b. Measure or understand the effectiveness of the advertising we offer to you.
9.5. Our legal ground for this processing is legitimate interest which is to grow our business.
9.6. We may also use such data to send other marketing communications to you. Our legal grounds for doing so are your consent or legitimate interest, namely to grow our business. (Please see Marketing Communications below – Section 13).
10.1 We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
11.1. You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 12: Contact information.
11.1.a. Signaturegarden.com.au may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Signaturegarden.com.au will not charge you for making the request.
11.1.b. If you believe that Signaturegarden.com.au holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Signaturegarden.com.au will respond to your request within a reasonable time. Signaturegarden.com.au will not charge you for correcting your personal information.
11.1.e. If Signaturegarden.com.au no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Signaturegarden.com.au will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
12.1 If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Signaturegarden.com.au, please contact us at customerservice@signaturegarden.com.au or call us. We will review your complaint and respond to you in writing advising what action(s) Signaturegarden.com.au will take as a result of your complaint.
13.1. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.
13.2. We may send you marketing communications if:
13.2.1. You made a purchase or asked for information from us about our goods or services; or
13.2.2. You agreed to receive marketing communication, and, in each case, you have not opted out of receiving such communications since.
13.2.3. You are a company; we may send you marketing emails without your consent. You may opt out of receiving marketing emails from us at any time.
13.3. Express consent
13.3.1. It is unlikely that Signature Garden and Landscape will share your personal data with any third party for their own marketing purposes; however, we will obtain your express consent in such circumstances.
13.4. Stopping marketing messages
13.4.1. You can ask third parties or us to stop sending you marketing messages at any time by:
13.4.1.1. following the opt-out links on any marketing messages sent to you, or
13.4.1.2. Emailing us at customerservice@signaturegarden.com.au at any time.
13.4.2. If you opt-out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.
14.1 Signaturegarden.com.au may transfer your personal data to a person who is in a foreign country to assist Signaturegarden.com.au in providing you with the service that you have requested.
14.2 Signaturegarden.com.au will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.
15.1. We may have to share your personal data with the parties set out below:
15.1.1. Service providers who provide IT and system administration services.
15.1.2. Professional advisers, including lawyers, bankers, auditors, and insurers.
15.1.3. Government bodies that require us to report processing activities.
15.1.4. Market Researchers and Analysts.
15.1.5. Marketing agencies we may engage with from time to time.
15.1.6. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
15.2. We require all third parties to whom we transfer your data to respect the security of your personal data and treat it according to the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
17.1. Cookies
17.1.1. We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
17.1.2. A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
17.1.3. Cookies are used by nearly all websites and do not harm your system.
17.1.4. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse, you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.
17.2. How do we use cookies?
17.2.1. We use cookies to track your use of our website. This enables us to understand how you use the Site and track any patterns regarding how you are using our website. This helps us develop and improve our website and products and/or services in response to what you might need or want.
17.3. Types of Cookies:
17.3.1. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or
17.3.2. Persistent cookies: a persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. For example, we use persistent cookies for Google Analytics.
17.4. Cookies categories:
17.4.1. Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
17.4.2. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the Site are most popular.
17.4.3. Functionality cookies: These cookies allow our website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
17.4.4. Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
17.5 If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.
18.1 When transmitting personal information from your computer to the Signaturegraden.com.au website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free.
18.2 Other than liability that cannot lawfully be excluded, Signaturegraden.com.au will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
18.3 The Signaturegraden.com.au website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Signaturegraden.com.au website.
19.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
19.2. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.
19.3. In some circumstances, we may delete identifying components of your data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
20.1. Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
20.2. If you wish to exercise any of the rights set out above, please email us at customerservice@Signaturegarden.com.au
20.3. To respond to any request, we will require the following information:
20.3.1. your name and address; and
20.3.2. your contact telephone numbers
20.4. There is a fee chargeable to retrieve your personal data; however, we may charge extra fee if your request is unfounded, repetitive or excessive, or refuse to comply with our request in these circumstances.
20.5. As a security measure to ensure your data is not disclosed to any person who has no right to receive it, we may request further information from you.
20.6. We try to respond to all legitimate requests within 60 days unless the request is complex or where there are multiple requests. If our response is likely to exceed 60 days, you will be notified.
20.7. If you are not happy with any aspect of how we collect and use your data, please contact us first to attempt to resolve your issue immediately at customerservice@Signaturegarden.com.au. You also have the right to complain to the Office of the Australian Privacy Commissioner (https://www.oaic.gov.au), the Australian supervisory authority for data protection issues.
21.1 Signaturegarden.com.au reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Signaturegarden.com.au website.
21.2 If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please email customerservice@signaturegarden.com.au.